A NARRE Warren South family feels it has been burnt more than once since their home was torched by a Black Saturday grass fire nearly 12 months ago.

Carly Hatch and husband Nick are still battling their insurer to repair their extensively damaged car, home and contents since the horrifying blaze that destroyed six homes in Langbourne Drive.

The ordeal adds to the family's still raw trauma stemming from February 7 last year.

Ms Hatch had just given birth to her second son Ashton two weeks earlier when she got a call from her brother that her home's back fence was on fire.

Arriving by car, she surveyed a surreal "scene like from a movie" with scores of neighbours on top of roofs armed with garden hoses, people standing with their heads in their hands, others strewn on lawns being administered oxygen.

She was overcome by the shock of it all, and still trembles at the memory.

"I just broke down and couldn't stop crying."

Her husband doused the flames in the backyard with water from a pool but embers had got inside the roof of the Hatch's home.

Many of their possessions were ruined, either fumigated by the toxic smoke, warped by the heat or drenched in the fire brigade's efforts to save their home.

She has thought about moving out of the area, just as many of her neighbours whose homes were destroyed in the fire.

The adjoining grasslands, where the fire had spread rapidly through two-metre high grass, still causes concern.

Ms Hatch says the owners only recently cut the grass that had regrown to dangerous heights and where fireworks were illegally ignited at Christmas.

After Black Saturday, it took five months for the home to be 'ready' to enable the family of four to move back in. During that time, their home has been robbed and vandals wrecked the car, which was parked on the street. When it was time to move in, the family found the home wasn't ready at all.